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Job Title: Office Manager

Job Type: Full-time

Reports To: President

Work Location: 13100 Wortham Center Dr., Suite 300, Houston, TX 77065

Salary: Annual $55,000 to $80,000

Schedule:

• Day shift
• Monday to Friday

Job Purpose: As an office manager at Horizon Air Solutions, you’ll play a pivotal role in our daily operations. Your responsibilities will include creating and implementing office systems, acting as a liaison between vendors and marketing partners, providing exceptional customer service, and assisting with various administrative tasks.

Education:

• Associate’s degree
• College undergraduates

Experience:

• Microsoft Office: 2 years (Required)
• Customer service: 2 years (Required)
• Office administration: 2 years (Required)

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Core values:

• Ethical
• Committed
• Constant improvement
• Disciplined
• Competitive

Desired goals and results:

• Liaison between vendors, suppliers, and marketing partners:
  • Upload pictures, gather testimonials, and collect five-star reviews independently and with marketing partners.
  • Monitor the marketing partner dashboard daily.
  • Handle equipment purchases and registrations.
  • Submit client financing paperwork.
• Customer service representative (CSR) duties:
  • Input customer information accurately.
  • Categorize calls as sales, repair, or maintenance.
  • Offer and sell club memberships to eligible customers.
• Using customer relation management software:
  • Manage customer intake and dispatch.
  • Analyze data and generate reports to support decision-making.
• Assist in the daily operations of the business:
  • Provide exceptional customer support.
  • Send bank statements to the bookkeeper.
  • Maintain electronic and paper filing systems.
  • Assist in manual processes as needed.
• Skills and proficiency:
  • Strong communication skills via phone and email.
  • Proficiency in Microsoft Office suite.
  • Excellent analytical and problem-solving skills.

If you’re a dedicated and organized professional who thrives in a fast-paced environment, we invite you to apply for the office manager position at Horizon Air Solutions.